Platform Operations Engineer II - Remote

Overview

We're currently seeking a bright and talented individual for a Platform Operations Engineer II position to join our expanding voice platform operations team. This position is responsible for the troubleshooting voice telephony systems in the public cloud, assistance in resolving complex software related issues controlling the telephony application switch and related applications, support of platform migrations, and support to Product, Engineering, and Customer Support/Operational teams. The role is responsible for upholding the reliability vision of the platforms, balancing the needs of the business stakeholders and supporting development and engineering needs. The Platform Operations Engineer will be part of a 7/24/365 Operations team that works closely with engineering teams to ensure ongoing system reliability and operational capacity, ensuring our platforms and services are running optimally.

In Short

• Troubleshoot and mitigate voice platform relates issues
• Support testing efforts of new voice features, platform types, and endpoint
• Support upgrades and migrations of platforms for life cycle management
• Management of large-scale distributed systems
• Support for in-day and after-hours Incident resolution
• Build, maintain, and promote strong technical documentation
• Technical liaison to product development, engineering, support, and executive level staff
• Normal business hours and after hours/on call responsibilities

Requirements

• At least 2+ years of platform operations experience in cloud based environments; preferred knowledge of FreeSWITCH, Kamailio and Coturn and other telephony application switches
• Solid understanding scripting languages like Terraform, Ansible, JavaScript and Python
• Foundational understanding of public cloud space infrastructure (GCP preferred) centered around network and geo-graphical deployments voice architecture
• Fundamental understanding of CI/CD, distributed architectures and micro-services; ability to read and troubleshoot Java code base is a plus
• Solid knowledge of WebRTC and VoIP related to protocols and architecture
• Fundamental understanding of SRE best practices, including reliability, monitoring, availability, and incident response
• Solid understanding of traditional infrastructure tenants; Networking, Firewalls, and OS base
• Database experience with enterprise class SQL
• Demonstrate sound judgment in problem solving, identification, troubleshooting and solutions
• Strong analytical and organizational skills, with attention to detail
• Demonstrate strong verbal and written communication skills
• Able to work in a team environment and with a diverse group

Benefits

• Medical insurance coverage for employees and their families
• Group Term & Group Personal Accident Insurance
• 15 days of Privilege leaves, 6 days of Paid Sick leave, and 6 days of Casual leave per year
• Paid 26 weeks of Maternity leaves and 1 week of Paternity leave
• Provident Fund & Gratuity
• Employee Assistance Program and wellness initiatives
• Access to ongoing learning and development opportunities