Customer Success Manager - Remote

Overview

As a Customer Success Manager at Simplify360, you will be responsible for ensuring customer success and delight for our clientele while expanding revenue through cross-selling and up-selling.

In Short

• Responsible for ensuring customer success and delight for the clientele
• Expand revenue in accounts through cross-sell and up-sell
• Influence future lifetime value through higher product adoption and customer satisfaction
• Drive new business growth through greater advocacy
• Develop best practices for customer lifecycle management
• Build strong customer relationships and manage executive stakeholders
• Identify market trends and provide thought leadership

Requirements

• 8-12 years’ experience in leading customer-facing organizations in SaaS
• Experience in customer onboarding and relationship management
• Ability to understand customer problems and provide solutions
• Strong sense of customer satisfaction and empathy
• Analytical and process-oriented mindset
• Excellent communication and presentation skills
• Master's degree in management or Program Management preferred

Benefits

• Comprehensive medical insurance coverage for employees and their families
• Group Term and Group Personal Accident Insurance
• Work-life balance with generous leave policies
• Financial security through Provident Fund and Gratuity
• Access to wellness initiatives and Employee Assistance Program
• Opportunities for ongoing learning and career advancement