Application Support Engineer - Remote

Overview

The Application Support Engineer at Zuora plays a crucial role in providing exceptional customer support and technical assistance to our premium customer base, ensuring their successful use of our products.

In Short

• Serve as primary contact for customer inquiries and issues.
• Facilitate effective communication and action plans.
• Recommend improvements to product development teams.
• Stay updated on product functionality and architecture.
• Monitor application uptime and manage batch processes.
• Participate in on-call rotation for incident resolution.
• Research solutions for customer support cases.
• Share best practices with team members.
• Author technical documents for the knowledge base.
• Establish strong relationships with internal teams.

Requirements

• 3-5 years of experience in Enterprise application support.
• BA/BS/MS in computer science or related field.
• Ability to provide alternate solutions and exercise judgment.
• Understanding of financial accounting concepts.
• Familiarity with RDBMS concepts.
• Technical understanding of web technologies and support methodologies.
• Experience with SOAP and REST APIs, XML, Java, and SQL.
• Strong ticket management experience.

Benefits

• Competitive compensation and performance rewards.
• Medical, dental, and vision insurance.
• Flexible time off and paid holidays.
• 6 months fully paid parental leave.
• Learning & Development stipend.
• Opportunities for volunteering and charitable donations.
• Support for mental wellbeing.