Application Support Engineer - Remote

Overview

Our client is a rapidly growing, automation-led service provider specializing in IT, business process outsourcing (BPO), and consulting services. With a strong focus on digital transformation, cloud solutions, and AI-driven automation, they help businesses optimize operations and enhance customer experiences. Backed by a global workforce of over 32,000 employees, our client fosters a culture of innovation, collaboration, and continuous learning, making it an exciting environment for professionals looking to advance their careers.

Committed to excellence, our client serves 31 Fortune 500 companies across industries such as financial services, healthcare, and manufacturing. Their approach is driven by the Automate Everything, Cloudify Everything, and Transform Customer Experiences strategy, ensuring they stay ahead in an evolving digital landscape. 

As a company that values growth and professional development, our client offers global career opportunities, a dynamic work environment, and exposure to high-impact projects. With 54 offices worldwide and a presence in 39 delivery centers across 28 countries, employees benefit from an international network of expertise and innovation. Their commitment to a 'customer success, first and always' philosophy ensures a rewarding and forward-thinking workplace for driven professionals.

We are currently searching for an Application Support Engineer:

In Short

• Closely Monitoring production and non-prod applications through ControlM and backend.
• Schedule change requests and coordinate with concerned teams during change windows.
• Password renewals, creating CR, and following up with the concerned team during the change window.
• Monitor service now tickets and resolve P2/P3 tickets within an hour.
• Monitor portals and reports on a daily basis.
• Handle DB access requests, backups, and data transfer requests.
• Perform weekly and monthly server reboots.
• Execute batch files and scripts from the backend.

Requirements

• 4–6 years of experience in Application Support, Production Support, or IT Operations.
• Strong hands-on experience with Control-M (scheduling/monitoring).
• Proficiency in ServiceNow for incident, request, and change management.
• Solid knowledge of SQL Server, including querying, data analysis, backups, and restores.
• Experience executing scripts and batch files in production and non-production environments.
• Ability to analyze job/process failures and provide solutions.
• Experience coordinating change windows and deployments with teams.
• Strong incident management skills, including prioritization and resolution of P2/P3 tickets.
• Knowledge of server reboots and monitoring portals.

Benefits

• Global career opportunities.
• Dynamic work environment.
• Exposure to high-impact projects.
• International network of expertise and innovation.
• Rewarding workplace focused on customer success.