Application Support Engineer - Remote

Overview

The Application Support Engineer will partner with customers to resolve customer requests using technical skills acquired from a software/application development background.

In Short

• Utilize company training resources to develop the financial domain knowledge, application knowledge and technology understanding required to assist our customers.
• Develop new integrations between the platforms and third-party applications.
• Develop reports and custom web grids / Windows form grids to meet bespoke customer requirements.
• Re-create, analyze, troubleshoot, and diagnose customer questions and issues.
• Assist development and business owners with root cause analysis and solution development for recurring issues.
• Performance analysis and improvement for application database processes.
• Maintain customer contact on open issues – being responsive to customer follow-ups.
• Perform routine audits of systems for the purpose of preventative maintenance of applications and reporting on their status.
• Multi-task and prioritize open issues.

Requirements

• Technical skills from a software/application development background.
• Ability to develop a broad business insight.
• Strong problem-solving skills.

Benefits

• Training provided on business domain, applications, and technology.
• Opportunity to work with top-tier hedge funds and asset managers.