Application Support Engineer - Remote

Overview

Self Financial is a venture-backed, high-growth FinTech company with a mission to increase economic inclusion and financial resilience by empowering people to build credit and build savings.

In Short

• Responsible for timely resolution of application issues.
• Document troubleshooting and process instructions.
• Address issues generated via alerts and customer reports.
• Participate in a 24-hour on-call rotation.
• Run system commands and database modifications.
• Communicate issue status to relevant stakeholders.
• Maintain a high level of focus, accuracy, and dependability.
• Collaborate with management for testing and running scripts.
• Engage in daily scheduled support tasks.
• Respond promptly to operational issues.

Requirements

• Strong verbal and written communication skills.
• Well organized and adaptable to priority changes.
• Practical knowledge of application flows.
• Strong SQL skills.
• Experience with Linux CLI.
• Knowledge of programming languages (Python/PHP preferred).
• Customer support experience.
• Experience in FinTech.
• Familiarity with AWS.
• Experience with enterprise monitoring solutions.

Benefits

• Company equity in the form of Stock Options.
• Performance-based bonuses.
• Generous employer-paid health, vision, and dental insurance coverage.
• Flexible vacation policy.
• Educational assistance.
• Free gym membership.
• Casual dress code.
• Team building events and activities.
• Remote work arrangements and flexible work schedule.
• Paid parental leave.