Enterprise Customer Success Manager - Remote

Overview

The Enterprise Customer Success Manager will manage a portfolio of complex enterprise accounts that require strong relationship management and a consultative approach. Our focus is on user adoption and driving value via feature usage and optimisation.

In Short

• Manage and host regular customer meetings and calls.
• Build and maintain strategic account plans.
• Own the commercial relationship with the customer.
• Create and distribute monthly status reports and health scores.
• Monitor and encourage product usage.
• Nurture customers into advocates.
• Provide regular training sessions and workshops.
• Align internal resources to drive outcomes.
• Provide feedback to the Product department.
• Communicate product updates to customers.

Requirements

• Experience in Customer Success or Account Management.
• Understanding of Professional Services operations.
• Experience influencing revenue expansion.
• Strategies for product deployment and adoption.
• Experience in selling software and SaaS.
• Ability to challenge customer thinking.
• Self-sufficient with a customer-first mindset.
• Tailored communication across functions.
• Experience presenting technical solutions.
• Demonstrable experience improving customer strategies.

Benefits

• Base salary £50,000 - £60,000 dependent on experience.
• Annual performance-based incentive compensation.
• £1,000 per year for professional development.
• 33 days' holiday per year, increasing to 40 days.
• Paid four-week sabbatical on fifth anniversary.
• Enhanced family leave policies.
• Private healthcare and rewards.
• Income protection and death in service cover.
• Matched 5% workplace pension scheme.
• Access to wellbeing offerings.