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Enterprise Customer Success Manager - Remote

Posted 3 days ago
Customer Service
Full Time
GB

Overview

We are looking for an Enterprise Customer Success Manager who will partner with Global-e and ensure the long-term success of our clients in the UK.

In Short

  • Operate as the lead point of contact for all clients.
  • Develop a trusted advisor relationship with key accounts, mainly with C-levels.
  • Generate revenue through up-selling and cross-selling existing accounts.
  • Identify expansion opportunities and red flags.
  • Prepare performance reports and QBRs analyzing clients’ KPIs.
  • Support clients’ strategic, marketing, and operational decisions.
  • Build and maintain strong client relationships.

Requirements

  • At least 2+ years experience in Account Management or Customer Success.
  • Prior B2B experience in software, logistics, or SaaS preferred.
  • Proven ability to manage multiple projects.
  • Experience in generating revenue from existing accounts.
  • Strong analytical skills for presenting data and trends.
  • Excellent verbal and written English communication skills.
  • Ability to influence at all organizational levels.
  • Excellent listening, negotiation, and presentation skills.
  • BA/BS degree or equivalent preferable.
  • Flexibility to work out of office hours when necessary.

Benefits

  • Equal opportunity employer.
  • Diverse and inclusive workplace.
  • Opportunity to join a growing international family.
Global-e logo

Global-e

Global-e (Nasdaq: GLBE) is the world's leading platform dedicated to enabling and accelerating global, direct-to-consumer cross-border e-commerce growth. Founded in 2013, the company operates from multiple offices worldwide and partners with hundreds of renowned global retailers and brands, including Harrods, Victoria Secret, and Versace. Global-e focuses on providing strategic insights and fostering long-term relationships with its enterprise clients, particularly in the DACH region, ensuring their success through tailored solutions and effective communication. The company values diversity and is committed to creating an inclusive environment for its employees.

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