Customer Success Manager - Remote

Overview

The CSM will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and stakeholders. They will also provide clients with strategic insights based on their performances and market trends and liaise between clients and cross-functional internal teams to ensure the timely and successful delivery according to the clients’ needs.

In Short

• Operate as the lead point of contact for all clients’ requests.
• Develop a trusted advisor relationship with key accounts.
• Prepare periodic performance reports covering and analyzing client’s KPIs.
• Support client’s strategic, marketing, and operational decisions.
• Build and maintain strong, long-lasting client relationships.

Requirements

• Must be based in Hong Kong.
• Minimum 1 year of Customer Success Management experience.
• Minimum 1 year of eCommerce experience.
• Prior B2B experience in a software, logistics, or SaaS company preferred.
• BA/BS degree or equivalent, and/or MBA preferable.
• Experience in delivering client-focused solutions based on customer needs.
• Proven ability to manage multiple projects at a time.
• Strong analytical skills.
• Business proficiency in Cantonese, Mandarin, and English.
• Excellent communication, presentation, and influencing skills.
• Strong listening, negotiation, and presentation skills.

Benefits

• Equal opportunity employer.
• Diversity and inclusion in the workplace.