Customer Success Manager - Remote

Overview

The Senior Customer Success Manager at Almedia plays a pivotal role not just in account management but in driving the strategic success of our clients and shaping Almedia’s future growth. As a Customer Success Manager, you’ll directly impact Almedia’s success, leading client relationships, guiding high-stakes campaigns, and implementing data-driven insights to deliver measurable outcomes.

In Short

• Own way more, way earlier — you’ll be trusted with responsibility fast.
• Push harder, get further — this isn’t a 9–5. We highly reward intensity.
• Join a rare environment — you will work with ambitious high-speed, high-ownership people.
• Fully present — we’re 5 days a week in the office to build the energising momentum we need.
• Serve as a strategic advisor for clients, guiding them through Almedia’s rewarded ecosystem.
• Lead campaign setups, tracking, and continuous performance analysis to meet key KPIs.
• Keep clients ahead with insights into the latest industry trends.
• Use data to proactively identify risks and opportunities.
• Recognize opportunities for increased ad spend and assist in expanding clients’ portfolios.
• Participate actively in shaping the future of Almedia’s Customer Success team.

Requirements

• Analytical Thinking: Detail-oriented, using insights to drive decisions.
• Problem-Solving: Proactive in seeking creative solutions.
• Strong Communication: Ability to build relationships and convey complex ideas.
• Team Player: Values collaboration and respects different perspectives.
• Adaptable & Growth-Oriented: Thrives in fast-paced environments.
• Client-Focused Passion: Committed to delivering high-quality service.

Benefits

• Have a real impact and grow alongside a profitable startup.
• Encouragement to take ownership of projects and raise the bar.
• Generous bonus scheme to ensure great work is valued.