Customer Success Manager - Remote

Overview

As a Customer Success Manager at Klue, you'll guide customers through their journey, champion adoption, and foster strong relationships to ensure their long-term success.

In Short

• Act as a strategic advisor to customers, aligning their business goals with Klue's solutions.
• Lead change by guiding customers through new tools and processes.
• Manage renewals and identify opportunities for expansion.
• Address at-risk scenarios with creative problem-solving.
• Utilize SaaS metrics to measure and drive customer success.
• Leverage AI tools to enhance workflows and customer insights.

Requirements

• Experience in a strategic B2B Customer Success role.
• Customer-first mindset and passion for their success.
• Ability to build trust and meaningful relationships.
• Ownership of commercial outcomes, including renewals and expansions.
• Proficiency with CRM and collaboration tools.
• Understanding of customer engagement strategies.
• Capability to present compelling ROI using data.
• Embrace AI for enhancing efficiency and insights.

Benefits

• Competitive base salary plus variable compensation.
• Health and dental benefits starting on Day 1.
• Participation in the Employee Stock Option Plan.
• Flexible time off policy with an average of 2-4 weeks PTO per year.
• Direct access to the leadership team.