Program Management Associate, Win-Loss - Remote

Overview

The Program Management Associate at Klue plays a crucial role in driving value and promoting client retention by managing win-loss program initiatives and ensuring excellent customer service.

In Short

• Lead win-loss program management and serve as the primary contact for clients.
• Collaborate closely with Customer Success to enhance client relationships.
• Provide exceptional customer experience with a focus on win-loss analysis best practices.
• Manage and organize the database of interview/contact leads for clients.
• Recruit individuals for interviews through various outreach campaigns.
• Ensure timely and high-quality deliverables by managing internal stakeholders.
• Support new client onboarding processes.

Requirements

• Output-focused with a drive to exceed targets and metrics.
• Resilient and optimistic, thriving on challenges.
• Strong organizational skills to prioritize daily tasks.
• Excellent communication skills, both written and verbal.
• Experience in a sales role is a plus.
• Ability to work collaboratively in a team environment.
• Familiarity with AI tools to enhance productivity.

Benefits

• Competitive base salary plus variable compensation.
• Comprehensive health and dental benefits starting Day 1.
• Flexible time off policy with an average of 2-4 weeks PTO per year.
• Direct access to leadership, including the CEO.
• Opportunity to be part of a high-performing team.