Customer Success Manager - Remote

Overview

As a Customer Success Manager at HackerOne, you will manage a portfolio of accounts, driving customer satisfaction and ensuring successful renewals while collaborating with cross-functional teams.

In Short

• Manage customer accounts focusing on engagement and retention.
• Oversee the renewal process and develop strategies for securing renewals.
• Conduct regular check-ins with customers to monitor account health.
• Serve as a primary point of contact for customer support.
• Advocate for customer needs within the company.
• Assist new customers with onboarding and product adoption.
• Provide ongoing training and support to customers.
• Work with Sales, Product, and Engineering teams to align customer needs.
• Utilize CRM and analytics tools to monitor account performance.
• Maintain accurate records in CRM systems.

Requirements

• 2-3 years of experience in Customer Success or Account Management.
• Strong interpersonal skills for building customer relationships.
• Excellent customer service and proactive support.
• Strong verbal and written communication skills.
• Organizational and time management skills.
• Proficiency with CRM tools and comfort with technology.

Benefits

• Health, life, and disability insurance.
• Equity stock options.
• Retirement plans.
• Paid public holidays and unlimited PTO.
• Paid maternity and parental leave.
• Employee Assistance Program.
• Flexible Work Stipend.