Customer Success Manager - Remote

Overview

VAST Data is looking for a Customer Success Manager to join our growing team!

This is a great opportunity to be part of the fastest-growing infrastructure company in history. In just a few short years, we’ve shaken up the industry by challenging traditional architecture models and introduced a revolutionary set of storage possibilities through our Universal Storage platform.

Our success has been built through incredible leadership and motivated employees who want to leverage their skills & experiences to make a real impact. This is an opportunity to be a key player at a pivotal time in our company’s growth.

Come join the disruption, make your mark, and be a part of the amazing team introducing the new era of data storage!

In Short

• You will manage 2-3 large customers and a few smaller customers
• Hands-on keyboard, VAST Data product expert
• Knowledge of customer’s use cases and priorities
• Lead and coordinate regular business review meetings
• Manage customer installations, upgrades, and expansions
• Pull logs and create support bundles to assist in troubleshooting issues
• Do upgrades
• Partner with onsite PS resource performing expansions
• Submit Feature Requests and/or Bugs into Engineering
• Write RCAs (with Support and Engineering)
• Ensure account teams are kept aware of status and activities

Requirements

• Knowledge and experience in the enterprise IT infrastructure, networking and storage space is preferred, along with a broad understanding of the enterprise software world.
• Knowledge and working experience in common Linux system administration tasks and Linux OS in general.
• Knowledge of networking, and working experience with network configurations on Linux and network troubleshooting
• An advantage to candidates that have In-depth knowledge and hands-on experience with storage, S3 and high-performance computing.
• MS or B.Sc. in CS, CE, EE or related fields.
• Ability to travel. To be successful in this role, you will need to travel around 20% of the time.
• Flexibility. We’re a growing company. Your responsibilities will change and evolve based on the needs of the business.
• Team player. Don’t be a jerk. Disagree with respect, and commit.
• Customer obsessed. You build trust and rapport with an ability to deftly and calmly handle escalated situations with the customer
• Self-starter; ability to manage your own time. We’re a growing global team and a fully remote company.
• Highly organized. We track our work in tickets and dashboards.
• Ability to context switch in a fast-paced, changing environment.
• Excellent written and verbal communication and presentation skills.

Benefits

• Opportunity to work in a fast-growing company
• Be part of a revolutionary product in the data storage space
• Work with a motivated and skilled team
• Flexible working environment
• Opportunity for professional growth and development