Customer Success Manager - Remote

Overview

VAST Data is looking for a Customer Success Manager to join our growing team! This is a great opportunity to be part of the fastest-growing infrastructure company in history, introducing a revolutionary set of storage possibilities through our Universal Storage platform.

In Short

• You will manage 2-3 large customers and a few smaller customers.
• Hands-on keyboard, VAST Data product expert.
• Knowledge of customer’s use cases and priorities.
• Lead and coordinate regular business review meetings.
• Manage customer installations, upgrades, and expansions.
• Pull logs and create support bundles to assist in troubleshooting issues.
• Do upgrades.
• Partner with onsite PS resource performing expansions.
• Submit Feature Requests and/or Bugs into Engineering.
• Write RCAs (with Support and Engineering).

Requirements

• Knowledge and experience in the enterprise IT infrastructure, networking and storage space is preferred.
• Knowledge and working experience in common Linux system administration tasks.
• Knowledge of networking and working experience with network configurations on Linux.
• In-depth knowledge and hands-on experience with storage, S3 and high-performance computing is advantageous.
• MS or B.Sc. in CS, CE, EE or related fields.
• Ability to travel around 20% of the time.
• Flexibility and a team player attitude.
• Customer obsessed with excellent communication skills.
• Self-starter with excellent organizational skills.

Benefits

• Opportunity to be part of a fast-growing company.
• Work in a fully remote environment.
• Be a key player in a pivotal time of company growth.