Customer Success Manager - Remote

Overview

We’re looking for a Customer Success Manager to take full ownership of a portfolio of brands — helping them stay active, grow revenue, and achieve measurable results. You’ll act as the bridge between our platform and the brands we serve, ensuring they see real business impact through consistent support, strategy, and partnership.

In Short

• A portfolio of fast-growing brands across e-commerce and consumer industries.
• Revenue performance and engagement metrics within your book of business.
• Retention and expansion — ensuring every account stays active, healthy, and growing.
• Lead regular calls with founders, marketers, and brand teams to drive success and resolve challenges.
• Onboard new brands, demo features, and guide them toward quick wins and lasting value.
• Monitor client engagement and take early action when performance trends downward.
• Act as a strategic advisor, offering insights on optimization, partnerships, and campaign effectiveness.
• Coordinate with internal teams to remove blockers, streamline communication, and deliver fast solutions.
• Collect customer feedback and translate it into actionable insights for product and strategy teams.
• Maintain detailed CRM notes and documentation to ensure visibility and accountability across all touchpoints.

Requirements

• Experience in customer success or account management.
• Strong communication and interpersonal skills.
• Ability to analyze data and derive actionable insights.
• Experience in e-commerce or consumer industries is a plus.
• Proficiency with CRM software.
• Ability to work independently and manage multiple accounts.
• Strong problem-solving skills and a proactive approach.
• Experience in leading client calls and presentations.
• Ability to work in a fast-paced environment.
• Passion for helping customers succeed.

Benefits

• Work from any corner of the world.
• Be a part of the #remoteworkrevolution.
• Opportunity to work with fast-growing brands.
• Collaborative team environment.
• Professional development opportunities.
• Flexible working hours.
• Health and wellness benefits.
• Performance-based incentives.
• Access to the latest tools and technologies.
• Supportive company culture focused on growth.