Customer Success Manager - Remote

Overview

The Customer Success Manager will ensure healthcare-provider customers derive maximum value from the company's workforce-management platform, acting as the primary post-sale contact and driving customer satisfaction and retention.

In Short

• Onboard new customers and guide them through implementation.
• Develop deep product and industry knowledge to act as a trusted advisor.
• Monitor customer health signals and identify risk and growth opportunities.
• Conduct regular check-ins with customers to understand their strategic goals.
• Drive user adoption and coordinate with teams for product enhancements.
• Work with account teams to secure renewals, upsells, and cross-sells.
• Prepare customer success materials and advocate for customer needs.
• 3+ years in customer success or account management role.
• Strong product aptitude and excellent communication skills.
• Familiarity with CRM and customer success platforms.

Requirements

• 3+ years in a customer success / account management role, ideally in a SaaS environment.
• Experience in healthcare, staffing or technology sectors is a plus.
• Strong product aptitude and excellent communication skills.
• Proven ability to manage multiple customer accounts and drive outcomes.
• Comfortable working remotely during the 4 pm-12 am SAST shift.
• Self-motivated and adaptable in a fast-growing tech company.
• Familiarity with CRM tools like Salesforce and customer success platforms.

Benefits

• Opportunity to work for a mission-driven company.
• Collaborative team environment in a rapidly growing scale-up.
• Opportunity for career growth and advancement.
• Competitive compensation package and benefits.