Customer Success Manager - Remote

Overview

Pulley's mission is to make it easier for anyone to start a company. We believe that more startups should exist and that founder-led companies are more successful in the long term. With Pulley’s cap table management tools, companies can better understand and optimize their equity for the long term. Starting a company is hard enough. Managing equity shouldn’t be.

In Short

• Lead customer relationships focused on driving value across Pulley’s product and services.
• Serve as a consultant by recommending best practices and strategies for deeper Pulley usage.
• Own customer retention, renewal performance, and risk mitigation.
• Partner cross-functionally with Product, Support, and Implementation to improve the customer journey.
• Gather and translate customer feedback to inform Pulley’s roadmap.
• Lead team initiatives or projects to improve CX operations and processes.

Requirements

• 5+ years of experience in customer success or account management in SaaS.
• Experience owning renewals and driving adoption within a high-growth product.
• Exceptional written and verbal communication skills.
• Proven ability to build and manage relationships across multiple levels, from technical leads to the C-suite.
• Strong business acumen and ability to align product use to customer outcomes.
• Empathy, accountability, and composure under pressure.
• Experience in FinTech, equity, or financial software is a plus.

Benefits

• Competitive salary and meaningful equity.
• Medical, Dental, and Vision insurance.
• Unlimited PTO + winter holiday break.
• Generous stipends for WFH, learning, wellness, and AI tools.
• Parental leave.
• 401(k) match (US) / Pension match (Canada).