Customer Success Manager - Remote

Overview

Join Europe's leading, high-growth Google Cloud consultancy. At Qodea, you’ll be part of a team energised by innovation and passionate about delivering exceptional results. We craft cutting-edge solutions in data and analytics, AI, cloud infrastructure and security, driving digital transformation that empowers our customers to scale, modernise and lead in their industries. We’re driven by ideas and powered by our people.

In Short

• Act as a strategic partner to customers throughout the managed services lifecycle.
• Maximise customer value, satisfaction, and growth.
• Build trusted relationships with key customer stakeholders.
• Ensure delivery of contracted services meets quality standards.
• Lead customer onboarding and clarify service expectations.
• Develop Joint Success Plans aligning customer goals with service outcomes.
• Collaborate with Sales to identify retention and upsell opportunities.
• Monitor service delivery and proactively resolve issues.
• Track customer success metrics to measure impact.
• Coordinate with Support teams for seamless customer experience.

Requirements

• Experience in Customer Success or related field.
• Strong communication and relationship-building skills.
• Ability to manage multiple stakeholders and projects.
• Understanding of managed services and cloud solutions.
• Proven track record in driving customer satisfaction and retention.

Benefits

• Opportunity to work with a leading consultancy in the tech industry.
• Collaborative and innovative work environment.
• Professional development and growth opportunities.
• Competitive salary and benefits package.
• Flexibility in work arrangements.