Customer Success Manager - Remote

Overview

Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time.

In Short

• Maintain regular communication and build long-term relationships with our US-based clients, serving as a trusted advisor
• Serve as the primary point of contact for our existing clients, gaining a comprehensive understanding of their unique business objectives
• Optimize client satisfaction and product adoption by ensuring clients fully leverage AeroParker's features, resulting in better operational efficiency and profitability
• Manage the resolution of support inquiries from US clients, facilitating collaboration with internal teams, providing expert guidance, and assisting with updates to parking inventory and pricing
• Provide demos to clients and promote premium features to current US-based clients
• Create quotes, follow up on invoices, and assist with month-end billing
• Travel periodically for on-site client engagements and participation in industry conferences across the USA, fostering critical relationships and representing AeroParker within the market

Requirements

• 2+ years of experience in a Customer Success/Client Success role
• Experience working with airports and airport systems, ideally with a background in ecommerce or online reservations
• Strong communication and interpersonal skills
• Experience partnering with cross-functional teams to champion clients' needs and influence product roadmaps
• Excellent problem-solving and analytical skills
• Ability to travel as needed to client sites across the US
• Willingness to work occasional irregular hours to accommodate US and UK time zones

Benefits

• Access to healthcare benefits
• 401(k) plan
• Short-term and long-term disability coverage
• Basic life insurance
• Lucrative stock option plan
• Bonus plans