Customer Success Manager - Remote

Overview

As a Customer Success Manager at Amount, you will be responsible for fostering strong relationships with clients, ensuring their satisfaction and success with our financial technology solutions.

In Short

• Build and maintain strong relationships with key clients.
• Guide clients through onboarding and training on fintech products.
• Conduct regular check-ins with clients to assess satisfaction.
• Act as a liaison for issue resolution between clients and internal teams.
• Identify opportunities for customer advocacy and feedback.
• Collaborate with sales teams for renewals and upsell opportunities.
• Gather high-level business requirements for technical initiatives.
• Work closely with cross-functional teams to ensure client success.

Requirements

• Minimum of 4 years in a customer-facing role, preferably in fintech.
• Strong understanding of financial concepts and industry trends.
• Excellent verbal and written communication skills.
• Proven ability to analyze and solve problems effectively.
• Ability to collaborate with cross-functional teams.
• Passion for customer success with a proactive mindset.
• Flexibility to adapt to a fast-paced environment.

Benefits

• Comprehensive benefits package.
• Support for diversity and inclusion in the workplace.
• Opportunities for professional growth and development.