Customer Success Manager - Remote

Overview

As a Customer Success Manager (CSM) at Huzzle, you’ll be the bridge between the client’s business and their customers - ensuring smooth onboarding, continuous engagement, and measurable success.

In Short

• Serve as the main point of contact for assigned customer accounts, ensuring satisfaction and retention.
• Develop deep product knowledge to guide clients through onboarding and adoption.
• Track customer success metrics, usage patterns, and feedback to proactively address risks.
• Collaborate with internal teams (Sales, Product, and Support) to improve the customer journey.
• Conduct regular business reviews and share performance insights with stakeholders.
• Identify upsell and cross-sell opportunities aligned with client goals.
• Build long-term relationships by positioning yourself as a trusted advisor.

Requirements

• Experience in Customer Success or Account Management roles.
• Strong understanding of B2B SaaS dynamics.
• Excellent communication and interpersonal skills.
• Ability to analyze metrics and data to inform decisions.
• Proactive approach to relationship management.
• Ability to work collaboratively in cross-functional teams.
• Experience with customer onboarding and engagement strategies.

Benefits

• Work with high-performing teams across various industries.
• Opportunity for career growth and development.
• Flexible working environment.
• Access to ongoing support and resources from Huzzle.