Customer Success Manager - Remote

Overview

As a Customer Success Manager at Cision, you will manage and grow a portfolio of accounts, focusing on building relationships and driving product adoption, while ensuring customer satisfaction and revenue growth.

In Short

• Manage and grow a portfolio of customer accounts.
• Build and maintain healthy customer relationships.
• Drive product adoption and exceed business objectives.
• Identify and sell commercial solutions to increase subscription revenue.
• Collaborate on account renewals and upsell initiatives.
• Facilitate community development among Brandwatch customers.
• Update CRM records for customer accounts.
• Assist product support with customer technical issues.
• Serve as a trusted advisor to customers.

Requirements

• 1-3 years experience in a customer-facing role.
• Excellent communication skills, both written and oral.
• Understanding of social media and monitoring tools.
• Experience with global customers.
• Track record of strategic account planning.
• Ability to develop executive relationships.
• Strong multitasking and troubleshooting skills.
• Proactive and autonomous work ethic.

Benefits

• Inclusive work environment.
• Opportunities for professional growth.
• Access to cutting-edge technology and tools.
• Collaboration with a global team.
• Commitment to diversity and equity.