Customer Success Manager - Remote

Overview

We are seeking a high-energy and experienced customer success professional with a validated, successful track record of driving successful customer business outcomes. The CSM will be responsible for a select portfolio of Industry centered customers following them post-sales to ensure the customer is achieving the business outcomes and goals they expect with NVIDIA's products.

In Short

• Establish relationships with pivotal customer contacts.
• Develop individual success plans to help customers achieve their desired outcomes.
• Lead customer onboarding and support.
• Examine business value metrics and support internal development.
• Identify customer churn risks and build risk mitigation plans.
• Provide a feedback loop to the product organization.
• 10+ years of experience in Customer Success or related fields.
• Solid understanding of the NVIDIA enterprise software portfolio.
• Exceptional project management experience.
• Strong curiosity about new technologies.

Requirements

• BA degree or equivalent experience.
• Proven ability to provide thought leadership.
• Exceptional communication skills.
• Ability to work cross-functionally.
• Understanding of industry workflows and modern AI trends.

Benefits

• Competitive salary with variable compensation.
• Equity options.
• Diverse work environment.
• Opportunity to work with industry leaders.