Customer Success Manager - Remote

Overview

The Customer Success Manager will be responsible for ensuring maximum client satisfaction, account optimization, and retention in a fully remote environment.

In Short

• Remote position with a preference for candidates in LATAM, South Africa, and Mexico.
• Full-Time hours from Monday to Friday, 9 am to 6 pm CST.
• Compensation ranges from 1500 to 2000 based on assessment.
• Key role in managing client relationships and ensuring satisfaction.
• Responsible for onboarding new clients and optimizing their accounts.
• Engage proactively with clients to address issues and suggest improvements.
• Maintain strong relationships to increase retention and gather referrals.
• Handle multiple tasks efficiently in a fast-paced environment.
• Use tools like Slack, CRM systems, and Google Suite for communication and management.
• Requires excellent verbal communication skills in English.

Requirements

• At least 2 years of experience in Customer Success or Account Management.
• Proficient in using Zoom and standard office software.
• Familiarity with CRM platforms like HubSpot and Salesforce.
• Strong multitasking and prioritization skills.
• Creative problem-solving abilities.

Benefits

• Opportunity to work in a fast-paced startup environment.
• Fully remote position allowing flexibility.
• Engaging and dynamic role with varied responsibilities.
• Collaborative team culture with a focus on client success.