Customer Success Manager - Remote

Overview

The primary purpose of the Field Customer Success Manager position is to build and maintain strong relationships with our most strategic customers. Customer Success Managers (CSMs) learn their customer’s business goals and help them achieve those goals through the use of Auctane products and services.

In Short

• Build and maintain strong relationships with strategic customers.
• Help customers achieve their business goals using Auctane products.
• Identify opportunities for account efficiency and monetization.
• Travel to customer locations for face-to-face meetings.
• Knowledge of ShipStation and E-Commerce is essential.
• Use Salesforce and Looker for account management.
• Communicate customer needs and issues to internal teams.
• Provide in-person guidance and partnership.
• Conduct business reviews and deliver value-added materials.
• Work collaboratively with other departments for seamless customer experience.

Requirements

• 4+ years of account management or customer service experience.
• Experience managing enterprise customers.
• High School Diploma or G.E.D required.
• Experience with B2B or SaaS software preferred.
• Ability to travel to customer locations frequently.
• Strong communication skills.
• Knowledge of the shipping industry.
• Ability to analyze accounts for efficiencies.
• Proficiency in Salesforce, JIRA, and Zendesk.
• Critical thinking and problem-solving skills.

Benefits

• Flex Time Off policy for work-life balance.
• 12 paid holidays for all US employees.
• 401k employer matching program.
• Annual merit reviews for recognition.
• Health and wellness benefits including medical, dental, and vision plans.
• Employee Assistance Program for mental health support.
• Gym discounts for fitness support.
• Education reimbursement for career growth.
• Employee Referral Program for talent acquisition.
• An inclusive work environment.