Customer Success Manager - Remote

Overview

As a Customer Success Manager at TigerData, you will own a portfolio of high-impact accounts and play a direct role in revenue retention, expansion, and customer advocacy while helping customers adopt faster and grow.

In Short

• Own the health, success, and growth of customer portfolios.
• Analyze account health and create data-informed success plans.
• Build strong relationships with technical and business stakeholders.
• Lead customer engagements and resolve escalations.
• Collaborate with Sales, Product, Support, and Engineering.
• Generate and qualify expansion leads.
• Drive internal improvements to CS playbooks and tooling.
• Leverage AI to optimize workflows and improve customer touchpoints.
• Convert customers into active champions.

Requirements

• 2+ years as a Customer Success Manager in a B2B SaaS environment.
• Fluency in customer success motions.
• Hands-on technical experience with databases.
• Ability to translate between business goals and technical complexity.
• Experience building or iterating on CS playbooks.
• Excellent time management and prioritization skills.
• Curiosity about AI tools.
• Strong communication skills.
• Comfortable in fast-paced environments.

Benefits

• Flexible PTO and comprehensive family leave.
• Fridays off in August.
• Fully remote opportunities globally.
• Stock options for long-term growth.
• Monthly WiFi stipend.
• Professional development resources.
• Premium insurance options for US-based employees.