Customer Success Manager - Remote

Overview

We are seeking a Customer Success Manager to own customer relationships and ensure Sully.ai delivers a transformative impact to our healthcare partners.

In Short

• Own a portfolio of healthcare customers and ensure their long-term success.
• Lead customer onboarding and training, driving rapid adoption and measurable ROI.
• Serve as the voice of the customer, surfacing insights to Product and Engineering.
• Proactively identify expansion opportunities and partner with Sales to close renewals and upsells.
• Track and report customer health metrics, ensuring high retention and advocacy.

Requirements

• 3–5 years in Customer Success, Account Management, or related client-facing role in SaaS.
• Proven track record of driving product adoption and renewals.
• Strong communication and relationship management skills across technical and non-technical stakeholders.
• Ability to operate independently in fast-paced, high-growth environments.
• Exceptional organizational and problem-solving skills.

Benefits

• Shape the Future of Healthcare: Build category-defining partnerships.
• Early-Stage Impact: Play a critical role in shaping our partnership roadmap.
• Remote-First Culture: Work in a flexible, remote environment.
• Competitive Compensation: Enjoy a competitive salary and equity.
• Solve Scalability Challenges: Tackle complex challenges in a rapidly growing company.