Manager, Customer Success - Remote

Overview

Auctane is actively searching for a Manager of Customer Success. This pivotal leadership role oversees and scales a team committed to delivering customer value, driving adoption, retention, and expansion among our highest volume merchants who work with a designated CSM.

In Short

• Lead, mentor, and develop a team of Customer Success Managers (CSMs).
• Develop and execute strategies for churn mitigation and account expansion.
• Define and track KPIs and strategic objectives.
• Utilize analytics and customer data points to inform strategies.
• Collaborate on forecasting and team-scale processes.

Requirements

• 3+ years in a supervisory or management role.
• 7+ years of customer success or sales/account management experience.
• Experience managing 5-10 direct reports.
• SaaS experience, familiarity with onboarding, training, and post-sales services.
• Analytical, process-oriented leader.
• Prefer experience with ecommerce, shipping, and logistics.

Benefits

• Hybrid work model with in-office days.
• Flex Time Off policy.
• 12 paid holidays for all US employees.
• 401k employer matching program.
• Annual merit reviews.
• Company events and team-building activities.
• Attractive office space and perks.
• Health and Wellness programs.
• Education reimbursement for career growth.
• Inclusive and supportive work environment.