Customer Success Manager - Remote

Overview

The mission is to fuel customer retention, growth, and satisfaction by deeply understanding our software products and building strategic relationships. You'll deliver impactful results that align with both our customers' goals and SPARETECH’s vision while enhancing internal processes, driving cross-functional collaboration, and representing SPARETECH at key industry events.

In Short

• Own the post-sales journey of customers from handover to onboarding, usage, renewals, and upsells.
• Connect with customers and develop your customer base through proactive outreach and events.
• Represent SPARETECH at customer events and regional meetups.
• Dedicate yourself to self-leadership and team development.
• Work with the Customer Success Management team to improve processes and tools.

Requirements

• Substantial experience in process design and customer segmentation in mid-stage companies.
• Ability to prioritize tasks and work independently across different responsibilities.
• Strong relationship-building skills with key decision-makers.
• Deep product knowledge and ability to resolve client issues.
• Experience in the manufacturing industry.
• Fluency in German and English.

Benefits

• Flexible remote work options.
• Permanent employment contract with 30 days of vacation.
• Modern hardware and ergonomic workspace.
• Annual training budget of 1000 Euros.
• Subsidized job bike and gym membership in Germany.
• Dynamic start-up atmosphere with an international team.
• Access to corporate benefits and discounts.