Customer Success Manager - Remote

Overview

As a Customer Success Manager at Britive, you will guide customers through their journey with our cloud security solutions, ensuring they achieve early success and maintain strong long-term relationships.

In Short

• Drive early success for new customers and maintain relationships with existing customers.
• Own overall relationship of assigned customer accounts.
• Coach customers to become product experts.
• Outline customer critical success factors and metrics.
• Collaborate with Sales, Marketing, and Product teams.
• Support Sales in pre-sales processes.
• Collect customer feedback to drive improvements.
• Conduct reviews to gauge customer satisfaction.
• Identify at-risk accounts and upsell opportunities.
• Enable Britive's Partners through product training.

Requirements

• Minimum 2 years of software support experience in IAM (IGA/PAM) space.
• 2+ years in a SaaS environment, preferably start-up.
• Bachelor’s Degree or equivalent experience in cybersecurity SaaS field.
• Excellent communication skills and a positive attitude.
• Prior experience in Customer Success.
• Proven experience with application/internet-based customer support.
• Full understanding of Customer Success/community engagement.
• Ability to self-manage and work within multiple systems efficiently.
• The ability to prioritize and manage multiple tasks at once.

Benefits

• Work from anywhere in the US.
• Competitive compensation and meaningful equity.
• Medical, dental, and vision insurance.
• Paid parental leave benefits.
• 401k (U.S.).
• Flexible + Unlimited PTO (U.S.).
• Career development opportunities.
• Home office and connectivity stipends.
• Team socials + Offsites.