Customer Success Manager - Remote

Overview

This position is posted by Jobgether on behalf of DoiT. We are currently looking for a Customer Success Manager in Latin America.

This role offers a dynamic opportunity to manage and grow a portfolio of customer accounts in a fast-paced, cloud-focused environment. You will act as a trusted partner, guiding customers through their journey from onboarding to expansion, ensuring they derive maximum value from their solutions. Working remotely across Latin America, you will collaborate closely with cross-functional teams, leverage data-driven insights, and provide hands-on support to enhance adoption, satisfaction, and long-term retention. The position emphasizes problem-solving, relationship-building, and operational excellence, making a tangible impact on both customers and business growth.

In Short

• Own a portfolio of customer accounts, driving value realization through onboarding, adoption, and renewal phases.
• Conduct one-to-many training sessions and office hours to educate customers on platform usage and best practices.
• Leverage customer insights and analytics to assess sentiment, identify growth opportunities, and inform account planning.
• Collaborate with Account Management and leadership to mitigate risks, manage escalations, and strengthen stakeholder relationships.
• Serve as the voice of the customer, providing feedback to product, engineering, and other internal teams.
• Maintain deep product knowledge to advise customers on optimizing their solutions and achieving measurable results.

Requirements

• Strong problem-solving skills
• Excellent communication and relationship-building abilities
• Experience in customer success or account management
• Ability to leverage data for decision-making
• Familiarity with cloud technologies

Benefits

• Work remotely from anywhere in Latin America
• Dynamic and fast-paced work environment
• Opportunity for professional growth and development
• Collaborative team culture
• Impactful role in customer satisfaction and retention