Customer Success Manager - Remote

Overview

As a Customer Success Manager at Oomnitza, you will help technology teams leverage our Enterprise Technology Management platform, ensuring customer satisfaction and long-term engagement.

In Short

• Own and nurture customer relationships as the primary point of contact.
• Drive gross revenue retention and identify churn risks.
• Increase product adoption and ensure customers leverage platform features.
• Identify expansion opportunities for upselling and cross-selling.
• Lead executive business reviews with senior stakeholders.
• Develop Customer Success Plans aligned with customer goals.
• Share best practices and guide customers on industry trends.
• Deliver ongoing product education and enablement sessions.
• Act as the voice of the customer and advocate internally.
• Collaborate with cross-functional teams for a seamless experience.

Requirements

• Minimum 3 years in a customer success role, ideally in SaaS.
• Ability to translate business needs into data and product requirements.
• Excellent verbal and written communication skills.
• Strong presentation capabilities.
• Self-motivated and adaptable in an agile environment.
• Basic understanding of APIs/Web Services.
• Intermediate knowledge of complex technology user workflows.
• Knowledge of HTTP Error Messages and basic triage ability.
• Strong skills in Salesforce, PowerPoint, Word, Google Suite, and Excel.

Benefits

• Career growth opportunities with direct involvement with founders.
• Market-competitive salary plus equity.
• A unique opportunity to join a fast-growing venture-backed business.