Customer Success Manager - Remote

Overview

As a Customer Success Manager at Panoptyc, you will lead key account relationships and manage a customer success team, focusing on retention and delivering value to retail clients.

In Short

• Lead and mentor a team of Customer Success Managers.
• Own key performance indicators related to customer satisfaction and retention.
• Manage strategic enterprise accounts.
• Develop data-driven account strategies.
• Conduct quarterly business reviews.
• Serve as liaison between clients and internal teams.
• Create and track customer health metrics.
• Identify and execute expansion opportunities.
• Implement systems to identify at-risk accounts.
• Champion customer feedback to product teams.

Requirements

• 4+ years of Customer Success experience.
• Experience managing customer success teams.
• Ability to track and achieve success metrics.
• Strong analytical skills.
• Business acumen to communicate client ROI.
• Excellent problem-solving and strategic thinking skills.
• Attention to detail.
• Proven track record of meeting retention targets.
• Bachelor's degree in Business or related field.
• Strong communication skills.

Benefits

• Competitive salary plus performance-based bonuses.
• Career advancement opportunities.
• Flexible work arrangements.
• Be part of a mission-driven team.