Customer Success Manager - Remote

Overview

The Customer Success Manager will play a vital role in the global Customer and Product Success team, focusing on customer engagement and retention through effective relationship management.

In Short

• Own a portfolio of customer accounts across the full lifecycle.
• Deliver training and education on DoiT's console.
• Build relationships with key customer stakeholders.
• Identify risks and create mitigation plans.
• Analyze customer needs and share insights.
• Act as a customer advocate within DoiT.
• Maintain a detailed understanding of DoiT’s products.
• Collaborate with various teams for customer success.

Requirements

• 2+ years of Customer Success experience in a B2B SaaS environment.
• 1-2 years of experience with public cloud platforms.
• Ability to drive success plans and achieve targets.
• Exceptional communication skills.
• Quick learner of new technologies.
• Creative problem-solving skills.
• Strong organizational skills.
• Fluent in English (verbal and written).

Benefits

• Unlimited Vacation.
• Flexible Working Options.
• Health Insurance.
• Parental Leave.
• Employee Stock Option Plan.
• Home Office Allowance.
• Professional Development Stipend.
• Peer Recognition Program.