Customer Success Manager - Remote

Overview

As a Customer Success Manager at Gather AI, you will be the bridge between our customers, sales, product, and engineering teams, playing a pivotal role in shaping customer outcomes and the future of our product.

In Short

• Apply a compassionate, customer-centric approach to foster adoption, expansion, and growth.
• Act as a trusted advisor, helping customers improve operational efficiency through KPIs and demonstrating ROI.
• Engage new customers by developing tailored onboarding plans for long-term success.
• Lead operational check-ins and executive reviews to ensure alignment on value and outcomes.
• Represent the voice of the customer internally to shape product direction.
• Manage customer issues and feature requests through to resolution.
• Continuously improve processes and mentor new Customer Success Managers.

Requirements

• 5+ years in Program, Account, or Customer Success Management.
• Bachelor’s degree or equivalent experience.
• Customer-first mindset with proven ability to drive adoption and renewals.
• Strong communication skills with the ability to engage stakeholders.
• Familiarity with robotics, automation, or autonomous systems.
• Proficiency with Excel/Google Sheets, PowerPoint/Google Slides, Gmail, and ChatGPT.
• Ability to travel up to 30%.

Benefits

• Compensation package will include equity.
• Comprehensive medical, dental, vision and life insurance.
• Very flexible schedule.
• Unlimited PTO and flexible scheduling.