Customer Success Manager - Remote

Overview

Amper is an early-stage, VC‑backed SaaS technology company on a mission to modernize manufacturing from the ground up. Our platform is designed to transform legacy shop‑floor complexity into actionable intelligence that empowers teams across the plant to run operations on reality, and help manufacturers reduce costs, increase visibility, and drive efficiency.

We are growing fast, with ambitious goals, and we’re looking for an experienced Customer Success Manager to play a critical role in helping our customers realize the full value of Amper while driving retention, expansion, and customer satisfaction.

In Short

• Serve as the main point of contact for assigned customers, ensuring alignment on goals and success criteria at both executive and tactical levels.
• Drive fast time to value by ensuring seamless onboarding, training, and adoption of AMPER solutions.
• Own and drive metrics like churn, gross retention rate (GRR), and same-site expansion revenue.
• Partner with Sales to ensure a seamless handoff from pre-sale to post-sale.
• Act as the customer’s advocate within AMPER, ensuring their voice is heard.
• Develop and execute customized success plans for each customer.
• Monitor usage and engagement metrics to proactively address barriers to adoption.
• Collaborate with Product and Support teams to escalate and resolve customer issues.
• Lead regular business reviews to showcase value delivered and identify growth opportunities.
• Collect and analyze feedback to help shape product enhancements.

Requirements

• 5+ years in a Customer Success, Account Management, or related post-sale role supporting B2B SaaS products.
• 2+ years working with manufacturing or industrial customers.
• Experience managing a book of business that includes mid-market to enterprise accounts.
• Proven ability to lead customer onboarding, adoption, and QBRs.
• Strong data fluency; comfortable interpreting product usage and customer behavior data.
• Skilled in collaborating with Sales, Product, and Support teams.
• A customer-first problem solver who goes beyond business reviews.
• Energized by the pace and ambiguity of an early-stage SaaS company.
• Scrappy, resourceful, and proactive.
• Comfortable managing multiple accounts and priorities.

Benefits

• Be part of a mission-driven company transforming the manufacturing industry.
• Collaborate with a dynamic, innovative team that values creativity and impact.
• Enjoy competitive compensation, benefits, and opportunities for growth.