Customer Success Manager - Remote

Overview

Edda is a collaborative tool for professional investors that allows you to see the true value of your investments and the impact they create, in real time.

In Short

• Drive adoption of our SaaS platform among venture capital funds and financial institutions.
• Own business outcomes influencing churn, renewals, and Net Revenue Retention.
• Build relationships with Managing Partners and Analysts globally.
• Translate product features into measurable value for investors.
• Manage a portfolio of global VC/PE and financial institution clients.
• Lead onboarding to ensure customers achieve their business goals.
• Conduct quarterly business reviews with executive stakeholders.
• Monitor customer health and intervene proactively.
• Identify upsell and cross-sell opportunities.
• Contribute to scalable programs to educate and engage clients.

Requirements

• Experience in a customer success role with technical and commercial skills.
• Strong English communication and writing skills.
• Understanding of the SaaS Business Model.
• Detail-oriented with the ability to adapt to feedback.
• Fluency in English; other languages are a plus.

Benefits

• Competitive, market-aligned compensation.
• Performance bonus and potential equity opportunities.
• Flexible hybrid model: 2 days remote per week.
• 25 days paid vacation + French public holidays.
• Private health insurance package.
• Professional development budget and mentorship.
• International exposure within a diverse team.