Customer Success Manager - Remote

Overview

The Customer Success Manager at Ekwa Marketing will play a crucial role in maintaining and enhancing client relationships, ensuring successful implementation of marketing strategies in the healthcare sector.

In Short

• Maintain client relationships through proactive communication.
• Collaborate with clients to create personalized success plans.
• Conduct quarterly business reviews with stakeholders.
• Assess and manage client account health and satisfaction.
• Oversee the renewal process and tackle cancellations.
• Identify growth opportunities for clients.
• Build relationships and understand customer needs.
• Demonstrate excellent communication and organizational skills.
• Work autonomously and continuously learn.
• Have a background in online marketing and SEO.

Requirements

• Minimum of 2 years of experience in a customer-facing role.
• Post-secondary education or equivalent work experience.
• Empathetic and patient with a customer-centric mindset.
• Results-driven self-starter with a track record of achieving targets.
• Ability to manage multiple client accounts effectively.

Benefits

• Remote work flexibility.
• Opportunity to work with a dynamic team in healthcare marketing.