Customer Success Manager - Remote

Overview

Loopio is looking for a relationship-focused, data-oriented Customer Success Manager to manage accounts and collaborate with the Customer Success team, driving initiatives that support customer growth and satisfaction.

In Short

• Build meaningful relationships with Mid-Market customers through various communication methods.
• Partner with the Customer Enablement Manager for seamless onboarding.
• Develop plans that align with customer goals and Customer Journeys.
• Create strategies to boost customer adoption and advocacy.
• Collaborate with Account Management to drive growth and reduce churn.
• Manage metrics around adoption, retention, and advocacy.
• Measure customer adoption data through the Customer Health Score framework.
• Champion customer insights with Product Teams.
• Share success stories through various communication channels.
• Align with Support & Services Teams for a cohesive experience.

Requirements

• Impeccable written and oral communication skills.
• Proven relationship-building abilities.
• Strong analytical skills, leveraging data for decision-making.
• Highly organized with effective time management.
• Results-oriented with goal-setting capabilities.
• 1-2 years of experience in Account Management or Customer Success.
• SaaS experience is a plus.
• Experience with sales proposals or RFPs is a significant advantage.

Benefits

• Ongoing feedback and regular 1-on-1s for development.
• Professional mastery allowance for learning support.
• Comprehensive health and wellness benefits from day one.
• Remote setup with a MacBook and work-from-home budget.
• Supportive culture promoting connections in a remote environment.
• Participation in townhalls and quarterly celebrations.
• Opportunities for connection through Employee Resource Groups.
• Award-winning workplace with a chance to make a big impact.