Customer Success Manager - Remote

Overview

Clarium is seeking a proactive, relationship-driven Customer Success Manager (CSM) to ensure our healthcare clients unlock maximum value from our platform. This role is ideal for someone who thrives in building trusted partnerships, driving adoption, and guiding customers toward measurable business outcomes. The CSM will balance hands-on client engagement with strategic coordination across Product, Implementation, Sales, and Leadership to ensure every customer’s success journey is seamless and impactful.

In Short

• Act as the day-to-day point of contact for assigned healthcare accounts, ensuring responsive, high-quality support.
• Build relationships with operational and managerial stakeholders; escalate executive engagement with senior team members when appropriate.
• Lead quarterly business reviews (QBRs) to showcase outcomes, highlight value, and identify opportunities for growth.
• Conduct regular check-ins, health reviews, and success planning discussions with clients.
• Partner with customers to define success goals and measure progress toward adoption, ROI, and satisfaction.
• Monitor usage data, performance metrics, and health scores; provide insights and recommendations to maximize platform impact.
• Identify risks such as low adoption or dissatisfaction early, and collaborate with internal teams on remediation plans.
• Collaborate closely with Implementation, Support, and Product teams to resolve client issues and streamline the customer experience.
• Identify and align expansion opportunities with customer goals in collaboration with Sales.
• Drive long-term client engagement by reinforcing the value of Clarium’s solutions across the enterprise.

Requirements

• Bachelor’s degree in Business, Healthcare Administration, Supply Chain, Information Systems, or related field (or equivalent experience).
• 2–4 years of experience in customer success, account management, or a SaaS client-facing role.
• Exposure to healthcare, supply chain, or ERP workflows.
• Excellent communication, relationship-building, and organizational skills.
• Strong problem-solving ability and comfort working cross-functionally.

Benefits

• Innovative Environment: Be part of a company revolutionizing healthcare operations.
• Growth Opportunities: Take ownership of client outcomes and grow into enterprise account leadership.
• Supportive Culture: Join a team that values collaboration, continuous learning, and mutual success.