Head of Customer Experience - Remote

Overview

The Head of Customer Experience will own the end-to-end Customer Success lifecycle, ensuring customer satisfaction and driving adoption of our AI-powered software in the healthcare sector.

In Short

• Own the Customer Success lifecycle for enterprise customers.
• Accelerate customer adoption and engagement.
• Build and lead a world-class Customer Success team.
• Engage with executives to align on goals and performance.
• Collaborate with the executive team for product feedback.
• Establish relationships with key customers to enhance satisfaction.

Requirements

• 10+ years of Customer Service experience.
• Experience in health systems required.
• Experience with enterprise software integration.
• Success in driving product onboarding and adoption.
• Track record of managing diverse customer bases.
• Leadership experience in a scaling SaaS business.
• Expertise in change management and customer outcomes.
• Passion for technology and customer value delivery.
• Ability to thrive in a dynamic environment.

Benefits

• Incentive Stock Options proportionate to salary.
• Fully remote work.
• Unlimited PTO.
• Top-tier health, vision, and dental benefits.