Head of Customer Experience - Remote

Overview

We are seeking a Head of Customer Experience who is passionate about building an unparalleled customer journey, ensuring every interaction leaves our customers feeling heard, valued, and genuinely delighted.

In Short

• Lead and empower a team to create exceptional customer experiences.
• Shape the broader customer experience strategy.
• Utilize customer data to improve relationships and satisfaction.
• Mentor team members for leadership development.
• Innovate to drive improvements across customer satisfaction metrics.
• Drive initiatives that align with the company's mission of social impact.
• Collaborate with cross-functional teams to enhance customer journey.
• Use insights to personalize experiences and anticipate needs.
• Champion the use of technology to improve customer interactions.
• Foster a culture of empathy and inclusion within the team.

Requirements

• Proven experience in customer experience leadership.
• Strong understanding of eCommerce and DTC markets.
• Ability to analyze data and drive actionable insights.
• Excellent communication and interpersonal skills.
• Experience in mentoring and developing teams.
• Creative problem-solving skills.
• Passion for social impact and sustainability.
• Experience with automation and AI in customer service.
• Strong organizational and project management skills.
• Ability to work in a fast-paced, dynamic environment.

Benefits

• Competitive, market-informed salaries.
• Healthcare support for global team members.
• Generous paid leave.
• Tailored learning and development opportunities.
• Free toilet paper as part of the company's mission.
• Inclusive and supportive work culture.
• Opportunities to make a meaningful impact.
• Engaging and proud team environment.
• Flexible working arrangements.
• Access to a network of like-minded individuals.