Head of Customer Experience - Remote

Overview

Aios Medical is seeking a Head of Customer Experience to lead and enhance customer service operations, ensuring exceptional satisfaction and retention as the company scales its global customer base.

In Short

• Lead customer-facing teams to deliver outstanding service.
• Utilize AI to automate processes and improve efficiency.
• Monitor and analyze customer satisfaction metrics.
• Recruit and train top talent for customer experience roles.
• Implement high standards for service quality and response times.
• Develop strategies to enhance customer retention and loyalty.
• Work closely with product and engineering teams for system improvements.
• Foster a positive and productive team culture.
• Accountable for customer feedback and continuous improvement.
• Opportunity for growth into a VP Operations role.

Requirements

• 5+ years of leadership experience in a high-volume customer experience role.
• Strong analytical skills with a focus on customer metrics.
• Proven track record in process optimization and team management.
• Experience with AI tools and their application in customer service.
• Ability to work in a fast-paced startup environment.
• Exceptional communication and interpersonal skills.
• Commitment to high standards of service quality.
• Ability to work asynchronously across time zones.
• Passion for customer satisfaction and service excellence.
• Experience in hiring and developing high-performing teams.

Benefits

• Competitive salary with equity options.
• Comprehensive medical insurance.
• Fully remote work environment.
• Personal development budget for courses and coaching.
• Wellness budget for gym and health apps.
• Access to health coaching services.
• Work-from-home equipment provided as needed.
• Opportunity to shape company culture in its early stages.