Customer Success Manager - Remote

Overview

Flowhub is the full retail ecosystem for cannabis, empowering dispensaries to run, grow, and scale with a comprehensive suite of products.

In Short

• Manage a portfolio of mid-market and enterprise customers.
• Conduct quarterly business reviews to align with customer goals.
• Drive adoption of Flowhub's product suite.
• Build strong relationships with dispensary executives and investors.
• Spot risks early and protect customer renewals.
• Collaborate with Sales, Support, and Product teams.
• Track customer health and ROI with data.
• Promote a high-performance, low-ego culture.

Requirements

• Experience as a dispensary GM, retail director, or multi-store operator.
• Deep understanding of cannabis retail operations and compliance.
• Comfortable engaging with executives and investors.
• Strong relationship-building skills with high emotional intelligence.
• Ability to thrive in a fast-paced, results-driven environment.
• Desire for growth in a high-performance culture.
• Curiosity and willingness to challenge the status quo.

Benefits

• Mission-driven impact on the cannabis retail industry.
• High-performance culture with top performers.
• No bureaucracy or politics, just results and teamwork.
• Competitive salary and benefits package.
• Opportunities for career growth as Flowhub scales.