Support Engineer - Remote

Overview

At Flowhub, we’re on a mission to make legal cannabis accessible to everyone. Founded in 2015, Flowhub pioneered the first Metrc API integration to help dispensaries stay compliant. Today, over 1,000 dispensaries trust Flowhub’s point of sale, inventory management, business intelligence, and mobile solutions to process $3B+ cannabis sales annually.

We’re looking for a Support Engineer to join our team and deliver exceptional customer and technical support while leveraging expertise in SQL, APIs, software, and monitoring tools. In this high-impact role, you’ll work closely with customers, product support, and engineering teams to troubleshoot application issues, resolve complex technical problems, and help dispensaries operate more effectively every day.

You’ll take ownership of escalated support cases, collaborate cross-functionally to escalate and resolve issues, and contribute to the continuous improvement of support processes. This is a hands-on, customer-facing position for someone who enjoys problem-solving, translating technical concepts for a wide audience, and making a direct impact.

In Short

• Deliver timely and effective support to customers and partners via phone, email, and chat.
• Troubleshoot and resolve issues related to applications, software, and technical inquiries.
• Analyze databases using SQL to uncover and resolve data issues.
• Support and resolve problems related to APIs and integration functionality.
• Monitor systems, applications, and infrastructure to proactively identify and resolve issues.
• Maintain clear documentation of customer interactions and technical investigations.
• Escalate and collaborate on complex problems with the engineering team.
• Share knowledge and contribute to training initiatives and support documentation.

Requirements

• 3+ years in customer and application support roles.
• 1–2 years of hands-on experience with SQL and strong database querying proficiency.
• Proven experience working with APIs, including integration and troubleshooting.
• Familiarity with monitoring tools and practices to ensure system stability.
• Excellent problem-solving and analytical skills.
• Strong communication skills and the ability to clearly explain technical topics to non-technical audiences.
• Ability to work independently in a fast-paced, team-oriented environment.
• Certification or training in relevant technical areas is a plus.

Benefits

• Competitive benefits package including medical, dental, vision, life & disability insurance.
• 401(k) retirement plan.
• Paid holidays and unlimited paid time off.
• Equity in the company.