Support Engineer - Remote

Overview

As a Support Engineer at KNIME, you will help overcome technical challenges while providing outstanding support for the KNIME Business Hub and KNIME Analytics Platform.

In Short

• Join a growing team at KNIME in Austin, TX or Remote US.
• Work hours transition from 07.00 AM-04.00 PM PDT to 11.00 AM-08.00 PM PDT.
• Provide support via ticketing system and forum.
• Engage in troubleshooting calls and build KNIME workflows.
• Collaborate closely with fellow support agents and development team.
• Contribute to process refinement and tool enhancement.
• Communicate technical concepts clearly to a diverse audience.
• Strong background in software support and ticket management.
• Exceptional English proficiency required.
• Basic understanding of German is a bonus.

Requirements

• Expertise in Kubernetes, Docker, and RESTful APIs.
• Experience with Linux and/or Windows platforms.
• Knowledge of JVM, Kubernetes deployments, Identity Providers, and LDAP.
• Experience with SQL and cloud infrastructures like AWS, Azure, and Google Cloud.
• Strong problem-solving skills and adaptability.
• Self-organized and eager to learn.
• Ability to communicate effectively in English, both written and verbal.
• Experience in ticket management and escalation processes.
• Technical expertise in software support.
• Curiosity and willingness to improve processes.

Benefits

• Opportunity to work with a motivated and creative team.
• Possibility to work remotely.
• Engagement in continuous learning and development.
• Collaborative working environment with development teams.
• Contribute to crafting exceptional software.
• Supportive workplace culture.
• Guidance provided as you learn new tools and processes.
• Involvement in process refinement initiatives.
• Strong community engagement.
• Competitive salary and benefits package.