Customer Success Manager - Remote

Overview

Flowhub is the full retail ecosystem for cannabis, powering successful dispensaries with comprehensive tools for operations, compliance, and customer engagement.

In Short

• Manage a portfolio of mid-market and enterprise customers.
• Conduct quarterly business reviews to align with customer goals.
• Drive adoption of Flowhub's product suite.
• Build relationships with dispensary executives and investor groups.
• Identify risks and resolve issues proactively.
• Collaborate with Sales, Support, and Product teams.
• Track customer health and ROI.
• Embody high performance and accountability in all interactions.

Requirements

• Experience as a dispensary GM or multi-store operator.
• In-depth knowledge of cannabis retail operations.
• Comfortable engaging with executives and investors.
• Strong relationship-building skills.
• Ability to thrive in a fast-paced environment.
• Desire for career growth in a high-performance culture.
• Curiosity and a questioning mindset.

Benefits

• Mission-driven impact in the cannabis industry.
• High-performance culture with top performers.
• No bureaucracy, focused on results.
• Competitive salary and benefits package.
• Opportunities for career advancement.