Customer Success Manager - Remote

Overview

The Customer Success Manager at Mediagenix plays a crucial role in building relationships with media companies and ensuring their satisfaction with the software solutions provided.

In Short

• Build and maintain strong customer relationships for long-term engagement.
• Analyze product usage and gather customer feedback.
• Encourage product adoption through demos and training sessions.
• Act as the customer's voice in product development.
• Coordinate interactions on SLAs and service management.
• Lead project execution for smooth implementation.
• Oversee project risks, timelines, and budgets.
• Align customer needs with internal teams.

Requirements

• 5 to 10 years of experience in customer relationship management.
• Familiarity with the software development lifecycle and agile methodologies.
• Strong ability to understand and address customer needs.
• Excellent communication and interpersonal skills.
• Analytical mindset for interpreting data and feedback.
• Project management expertise.
• Willingness to travel occasionally (10-20%).
• Fluency in English and Spanish; Portuguese is a plus.

Benefits

• Great work environment with smart and friendly coworkers.
• Access to leadership and knowledge about company impact.
• Competitive compensation package.
• Equal opportunity employer committed to fairness.