Technical Product Support Specialist - Remote

Overview

Flowhub is the full retail ecosystem for cannabis. We power the nation’s most successful dispensaries with everything they need to run, grow, and scale — from point-of-sale and payments to ecommerce, marketing tools, analytics, and an open API.

In Short

• Troubleshoot technical issues across Flowhub Maui, Flowhub Pay, and hardware integrations.
• Support customers on MacOS, Windows, and iOS setups.
• Engage with customers via chat, phone, video, and screen-share.
• Distinguish between software defects vs. setup/configuration issues.
• Write clear documentation and update the knowledge base.
• Collaborate with Product and Engineering teams.
• Live values of high performance, low ego, accountability, inclusion.

Requirements

• Passion for technology: hardware, operating systems, drivers, networks.
• Natural problem-solver who thrives without a script.
• Clear communicator who can explain technical solutions simply.
• Desire to work with high-performing teammates.
• Interest in career growth at a performance-driven company.
• Bonus: Experience in IT support, SaaS, or retail technology environments.

Benefits

• Mission-driven impact in a fast-growing industry.
• High-performance culture with opportunities for growth.
• No bureaucracy, just results and teamwork.
• Competitive salary and benefits package.